FAQ

HOW DO YOU KNOW THAT THE FIT WILL BE PERFECT?

By taking perfect measurements, by using perfect materials and by making perfect adjustments. Your bike is assembled according to precise and rigorous measurements to ensure that the bike perfectly matches your body, your style and your specific goals.

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WHERE ARE THE BIKES ASSEMBLED?

All of our bikes are assembled by mechanics in Montreal who are professional, meticulous and absolutely passionate about what they do.

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WHAT IS YOUR SATISFACTION GUARANTEE?

We offer you a 30-day satisfaction guarantee on each of our bikes. If, for some reason, there is a detail that you don’t like, we will do everything we can to come up with a solution or we will reimburse the entire amount of your purchase.

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WHAT IS YOUR WARRANTY?

All of our frames are protected by a limited lifetime warranty. As for the parts, they are covered under the warranties of the various manufacturers.

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DO YOU OFFER CUSTOM PAINT JOBS?

Hoping to add flames to your bike? We’ll add flames. You’re in love with a handsome houndstooth pattern. We’ll cover your bike in it. Flashy or understated, nothing is too good for our clients. Our painters can do it all; all you have to do is ask!

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DO YOU DELIVER EVERYWHERE?

No matter where you live – as long as your address is located on planet Earth – we will deliver your bike to you.

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HOW DO I PAY?

You can pay through PayPal, Visa, MasterCard or American Express. Please note that Accord D financing is also an option for our Canadian clients.

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CAN I VISIT SQUAD?

We would be honoured to meet you in person! You can visit our showroom. All you have to do is contact us for an appointment.